/* Navigation, inbox and conversation have separate visual hierarchies. */
.queue-tabs{display:flex;flex-wrap:wrap;overflow:visible;gap:6px}
.queue-tabs button{min-height:36px;font-weight:650}
.queue-tabs button.active{background:#e6eef9;border-color:#b2c9e9;color:#21466f}
.queue-tabs button.active span{background:#cfdef2;color:#21466f}
.inbox-toolbar{gap:10px}.inbox-item{border-bottom-color:var(--line)}
.conversation-context{position:relative;min-width:0;background:var(--surface);border-bottom:1px solid var(--line);z-index:4}
.conversation-context>summary{min-height:44px;display:flex;align-items:center;gap:12px;padding:10px 18px;cursor:pointer;color:var(--muted);font-size:.76rem;list-style:none}
.conversation-context>summary::before{content:'›';font-size:1.2rem;line-height:1;transition:transform .15s}
.conversation-context[open]>summary::before{transform:rotate(90deg)}
.conversation-context>summary>span:first-of-type{font-weight:700;color:var(--ink)}
.context-summary-meta{margin-left:auto;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:45%}
.conversation-context:not([open])>*:not(summary){display:none!important}
.conversation-context[open]{max-height:40dvh;overflow:auto}
.conversation-context .contact-summary{padding:12px 18px;align-items:start}
.conversation-context .contact-summary dl{display:flex;flex-wrap:wrap;gap:12px 22px}
.conversation-context .contact-summary dd{font-weight:550;font-size:.8rem}
.conversation-context .conversation-labels{padding:10px 18px;flex-wrap:wrap;overflow:visible}
.messages,.preview-messages{background-color:#efeae2;background-image:url('/chat-wallpaper.svg?v=3');background-repeat:repeat;background-size:240px 240px}
.messages{gap:10px;padding:24px clamp(16px,3vw,48px)}
.message{width:fit-content;max-width:min(80%,660px);font-size:.9rem;line-height:1.5;box-shadow:none}
.message strong{font-weight:600}.message small{opacity:.8}.audio-card{min-width:min(320px,60vw)}
.composer{border-top:1px solid var(--line);box-shadow:none}.composer-tool{font-weight:600}
.nav-section{display:none}
@media(min-width:1100px){
 .app-shell{grid-template-rows:64px minmax(0,1fr)}
 .topbar{box-shadow:none;padding-inline:24px}
 .workspace{margin-left:224px;padding:16px 16px 16px 0;gap:12px;grid-template-columns:minmax(310px,350px) minmax(0,1fr)}
 #session-actions{position:fixed;top:80px;bottom:16px;left:16px;width:192px;display:flex;flex-direction:column;align-items:stretch;justify-content:flex-start;gap:7px;padding:16px 10px;border:1px solid var(--line);border-radius:14px;background:var(--surface);overflow-y:auto}
 #session-actions .nav-section{display:block;font-size:.64rem;font-weight:750;letter-spacing:.12em;color:var(--muted);padding:4px 10px 10px}
 #session-actions .icon-button,#session-actions .connection-button{justify-content:flex-start;min-height:44px;border-color:transparent;background:transparent;color:var(--ink);border-radius:9px;padding:11px 12px;font-size:.8rem;font-weight:600}
 #session-actions button:hover{background:var(--soft)}
 #session-actions .nav-current{background:#e6eef9;color:#21466f;border-color:#cddbef}
 #session-actions .button-label{display:inline}
 #session-actions .connection-summary{font-size:.68rem;white-space:normal}
 #session-actions #theme-toggle{margin-top:auto;border-top:1px solid var(--line);border-radius:0;padding-top:18px}
 #session-actions .user-chip{display:block;max-width:100%;font-size:.68rem;border-radius:6px;background:transparent;padding:5px 10px}
 #session-actions .user-avatar-button{margin:8px 10px 0;flex-shrink:0}
 .inbox,.conversation{border:1px solid var(--line);border-radius:14px;overflow:hidden;background:var(--surface)}
 .conversation-head{position:relative;z-index:6;flex-wrap:nowrap;box-shadow:none;min-height:76px;padding:14px 18px}
 .conversation-head .contact-title{min-width:0}
 .conversation-head .chat-actions-toggle{display:flex;align-items:center;gap:8px;min-height:40px;padding:9px 12px;border:1px solid var(--line);border-radius:9px;background:var(--surface);color:var(--ink);font-size:.76rem;font-weight:650}
 .conversation-head .actions{display:none;position:absolute;top:calc(100% - 5px);right:12px;width:300px;padding:14px;background:var(--surface);border:1px solid var(--line);border-radius:12px;box-shadow:0 12px 30px #0002;z-index:10}
 .conversation-head .actions.open{display:grid;gap:12px}
 .conversation-head .mobile-sheet-head{display:flex;justify-content:space-between;align-items:center;font-size:.85rem}
 .conversation-head .mobile-sheet-head button{background:transparent;color:var(--ink);border:0;font-size:1.3rem;padding:3px 8px}
 .conversation-head .mobile-action-label{display:grid;gap:5px;font-size:.72rem;color:var(--muted)}
 .conversation-head .actions select{max-width:none;width:100%;min-height:42px}
}
@media(min-width:721px) and (max-width:1099px){.workspace{grid-template-columns:320px minmax(0,1fr)}#nav-chats{display:none}}
@media(max-width:720px){
 .conversation-context>summary{padding:8px 12px;font-size:.72rem}.context-summary-meta{display:none}
 .conversation-context .contact-summary{display:flex;flex-wrap:wrap;padding:10px 12px}
 .conversation-context .contact-summary dl{display:grid;grid-template-columns:1fr 1fr;width:100%;order:3;margin:0;gap:10px}
 .conversation-context .contact-summary dd{overflow-wrap:anywhere}
 .conversation-context[open]{max-height:34dvh}.conversation-context .conversation-labels{display:flex!important;flex-wrap:wrap!important;padding:10px 12px}
 .conversation-context .label-actions{flex-wrap:wrap!important;width:100%!important}.conversation-context .assigned-labels{flex-wrap:wrap!important}
 .messages{padding:14px 10px}.message{max-width:92%}.queue-tabs{gap:5px}.queue-tabs button{min-height:36px;padding:6px 8px;font-size:.7rem}
}
html[data-theme="dark"] .queue-tabs button.active,html[data-theme="dark"] #session-actions .nav-current{background:#31445f;border-color:#526b8a;color:#ddecff}
html[data-theme="dark"] .queue-tabs button.active span{background:#465e7c;color:#fff}
html[data-theme="dark"] .conversation-context{background:var(--surface)}
html[data-theme="dark"] .messages,html[data-theme="dark"] .preview-messages{background-color:#293243;background-image:url('/chat-wallpaper.svg?v=3')}
html[data-theme="dark"] #session-actions button:hover{background:#263345}
@media(prefers-reduced-motion:reduce){.conversation-context>summary::before{transition:none}}

.session.mobile-open>[hidden]{display:none!important}

/* Contact information stays beside the conversation and can be hidden. */
.conversation-inner{position:relative;grid-template-rows:auto minmax(0,1fr) auto;grid-template-columns:minmax(0,1fr)}
.conversation-inner>.conversation-head{grid-column:1;grid-row:1}
.conversation-inner>.messages{grid-column:1;grid-row:2;min-width:0}
.conversation-inner>.composer{grid-column:1;grid-row:3;min-width:0}
.contact-panel{grid-column:2;grid-row:1/4;min-height:0;overflow:auto;background:var(--surface);border-left:1px solid var(--line);color:var(--ink);z-index:7}
.contact-panel-heading{display:flex;align-items:center;justify-content:space-between;padding:12px 16px;border-bottom:1px solid var(--line);position:sticky;top:0;background:var(--surface);z-index:2;font-size:.85rem}
#contact-panel-close{min-width:40px;min-height:40px;font-size:1.4rem}
#contact-panel-toggle{flex-shrink:0;min-height:40px}
.contact-panel .contact-summary{display:flex;flex-direction:column;align-items:stretch;padding:18px;gap:18px}
.contact-panel .contact-summary-title strong{max-width:none;white-space:normal;font-size:1rem}
.contact-panel .contact-summary dl{display:grid;gap:0;overflow:visible;margin:0}
.contact-panel .contact-summary dl>div{max-width:none;padding:10px 0;border-bottom:1px solid var(--line)}
.contact-panel .contact-summary dt{font-size:.7rem;margin-bottom:5px}
.contact-panel .contact-summary dd{white-space:normal;overflow-wrap:anywhere;font-size:.85rem;font-weight:500}
.contact-panel .conversation-labels,.contact-panel .label-actions,.contact-panel .assigned-labels{display:flex;flex-wrap:wrap;overflow:visible;gap:10px;align-items:flex-start}
.contact-panel .conversation-labels{padding:18px;flex-direction:column}
.contact-panel .label-actions{width:100%;flex-direction:column}
.contact-panel .label-actions select{max-width:100%;width:100%;min-height:40px}
.contact-panel .label-menu{position:static;width:100%;max-height:260px;margin-top:8px;box-shadow:none}
.contact-panel .label-menu-wrap{width:100%}
@media(min-width:1400px){.conversation-inner.contact-panel-open{grid-template-columns:minmax(0,1fr) 290px}}
@media(max-width:1399px){.contact-panel{position:absolute;right:0;top:0;bottom:0;width:min(350px,100%);box-shadow:-12px 0 35px #0003;z-index:75}}
@media(max-width:720px){#contact-panel-toggle{padding:8px;font-size:.72rem}.chat-open .conversation-inner{grid-template-rows:auto minmax(0,1fr) auto}.contact-panel{width:100%}}
@media(max-width:1399px){.contact-panel{grid-column:1;grid-row:1/-1}.conversation-head{flex-wrap:nowrap}}

/* Distinct tool colors keep the action labels easy to read in either theme. */
#note-mode{--tool-icon:#b77908;--tool-tint:#fff0c2}
#attach-file{--tool-icon:#2563eb;--tool-tint:#e3edff}
#record-audio{--tool-icon:#db2777;--tool-tint:#fce3ef}
#schedule-message{--tool-icon:#7c3aed;--tool-tint:#eee5ff}
#new-quick-reply{--tool-icon:#d97706;--tool-tint:#fff0cf}
.composer-tool .composer-tool-icon{color:var(--tool-icon);background:var(--tool-tint);border-radius:7px;padding:4px;width:27px;height:27px;flex-shrink:0}
html[data-theme="dark"] .composer-tool .composer-tool-icon{background:var(--tool-tint);color:var(--tool-icon)}
#record-audio.recording .composer-tool-icon{background:#dc2626;color:#fff}
/* Readable everyday typography, with normal weight for content. */
body,input,textarea,select,button{font-family:Arial,"Segoe UI",sans-serif}
.message{font-size:15px;line-height:1.55}.message>strong{font-size:12px}.message small{font-size:11px;opacity:1}
.inbox-item strong{font-size:14px;font-weight:700}.inbox-item p{font-size:13px;line-height:1.45}
.composer textarea{font-size:16px;line-height:1.45}.composer-tool{font-size:12px;font-weight:600}
.contact-panel .contact-summary dd{font-size:14px;line-height:1.5}.contact-panel .contact-summary dt{font-size:12px}
#signature-settings{--tool-icon:#059669;--tool-tint:#d1fae5}
#signature-settings[aria-pressed="true"]{border:1px solid #059669;background:#ecfdf5;color:#065f46}
html[data-theme="dark"] #signature-settings[aria-pressed="true"]{background:#123b30;color:#bbf7d0}
#signature-dialog p{font-size:14px;line-height:1.5}
/* Sidebar and inbox readability: explicit weights, sizes and counter contrast. */
#session-actions .icon-button,#session-actions .connection-button{font-size:14px;font-weight:600;line-height:1.4}
#session-actions .nav-section{font-size:11px;letter-spacing:.08em;font-weight:600}
#session-actions .user-chip{font-size:12px;line-height:1.5;white-space:normal;overflow:visible;flex-shrink:0}
#session-actions>button{flex-shrink:0}
.inbox .section-title h1{font-size:22px;line-height:1.25;font-weight:700;letter-spacing:0}
.inbox .inbox-name,.inbox .inbox-item strong{font-size:15px;font-weight:600;line-height:1.4}
.inbox .preview{font-size:14px;line-height:1.45;color:#526174;font-weight:400}
.inbox .inbox-head time{font-size:12px;color:#64748b}
.inbox .ticket-tags>span{font-size:11px;font-weight:600;line-height:1.35}
.inbox .contact-avatar{font-size:14px;font-weight:600}
.inbox .queue-tabs button{font-size:13px;font-weight:600;line-height:1.4}
.inbox .queue-tabs button span{font-size:12px;font-weight:600;min-width:23px;height:23px;color:#334155;background:#e2e8f0}
.inbox .unread-toggle{font-size:13px;font-weight:600}
.inbox #filters-toggle{font-size:14px;font-weight:600}
.inbox .inbox-search input{font-size:15px;font-weight:400}
html[data-theme="dark"] .inbox .preview{color:#c0cad8}
html[data-theme="dark"] .inbox .inbox-head time{color:#a8b6c9}
html[data-theme="dark"] .inbox .queue-tabs button span{background:#35465c;color:#f8fafc}
html[data-theme="dark"] .inbox .queue-tabs button.active span{background:#526c8c;color:#fff}
#image-viewer{position:fixed;inset:0;margin:auto;width:96vw;height:94dvh;max-width:none;max-height:none;padding:54px 16px 36px;border:0;border-radius:14px;background:#101722;color:#fff;overflow:hidden}
#image-viewer[open]{display:flex;flex-direction:column;align-items:center;justify-content:center}
#image-viewer::backdrop{background:#000c}
#image-viewer img{display:block;max-width:100%;max-height:100%;min-height:0;object-fit:contain}
#image-viewer p{position:absolute;bottom:8px;margin:0;font-size:13px;color:#cbd5e1}
#image-viewer .image-viewer-close{position:absolute;top:8px;right:10px;width:44px;height:44px;border:1px solid #64748b;border-radius:50%;background:#263345;color:#fff;font-size:30px;cursor:pointer}
#image-viewer .image-viewer-close:focus-visible{outline:3px solid #93c5fd;outline-offset:2px}
@media(max-width:720px){#image-viewer{width:100vw;height:100dvh;border-radius:0;padding-inline:8px}}
.message[data-message-id]{position:relative;padding-right:40px}
.message-options{position:absolute;right:5px;top:5px;min-width:32px;min-height:32px;border:0;border-radius:8px;background:var(--surface);color:var(--ink);font-size:22px;cursor:pointer}
.message-local-flags{display:block;font-size:12px;color:var(--muted);margin-top:8px}
.message-hidden-local>*:not(.message-restore){display:none!important}
#message-actions-dialog{width:min(360px,94vw);padding:16px;background:var(--surface);color:var(--ink);border:1px solid var(--line);border-radius:16px;max-height:90dvh;overflow:auto}
#message-actions-dialog::backdrop,#forward-text-dialog::backdrop{background:#0008}
.message-actions-heading{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:10px}
.message-actions-heading button{background:none;color:inherit;border:0;min-width:40px;min-height:40px;font-size:24px}
.message-action-list{display:grid;gap:4px}.message-action-list button{text-align:left;padding:12px;border:0;border-radius:8px;background:transparent;color:inherit;min-height:44px;font-size:14px}.message-action-list button:hover:not(:disabled){background:var(--soft)}.message-action-list button:disabled{opacity:.5;cursor:not-allowed}
#message-actions-dialog p,#forward-text-dialog p{font-size:13px;line-height:1.5;color:var(--muted)}
#forward-text-dialog textarea{width:100%;margin-bottom:14px}
.pinned-message-list{position:sticky;top:0;z-index:2;display:grid;gap:4px;background:var(--surface);padding:6px;border:1px solid var(--line);border-radius:8px}.pinned-message-list button{text-align:left;border:0;background:transparent;color:var(--ink);padding:8px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.message-deleted{border-style:dashed!important}.message-deleted-notice{margin-top:10px;padding:8px;border-radius:6px;background:#fff1d6;color:#754600;font-size:12px;line-height:1.5}html[data-theme="dark"] .message-deleted-notice{background:#45351c;color:#ffe0a3}

/* Keep Dina's sent messages recognizable in either theme and in the preview. */
.message.OUTBOUND,.preview-message.preview-outbound,
html[data-theme="dark"] .message.OUTBOUND,html[data-theme="dark"] .preview-message.preview-outbound{background:#0c6162;border-color:#137677;color:#fff}
.message.OUTBOUND strong,.preview-message.preview-outbound strong,
html[data-theme="dark"] .message.OUTBOUND strong{color:#fff}
.message.OUTBOUND small,.message.OUTBOUND .message-local-flags,
.preview-message.preview-outbound small,.preview-message.preview-outbound time,
html[data-theme="dark"] .message.OUTBOUND small{color:#cbe6e4}
.message.OUTBOUND a,.preview-message.preview-outbound a{color:#b9edff}

/* Fixed composer actions and quick-reply management. */
#composer .message-input-shell{position:relative}
#composer .composer-attachment{position:absolute;left:6px;bottom:5px;width:36px;height:36px;min-height:36px;padding:7px;border:0;border-radius:50%;background:transparent;z-index:2;color:#9274ef}
#composer .composer-attachment .composer-tool-label{display:none}
#composer .composer-attachment svg{width:22px;height:22px;color:inherit}
#composer .emoji-toggle{left:43px;color:#e9b83f}
#composer textarea{padding-left:83px}
#signature-settings .composer-tool-icon{color:#aa80ff}
#schedule-message .composer-tool-icon{color:#43badb}
#note-mode .composer-tool-icon{color:#e9b83f}
#composer .send-button[data-action=audio]{background:#173e4c;color:#70dcf4;border:1px solid #337286}
#composer .composer-tools{grid-template-columns:repeat(3,minmax(0,1fr))}
#composer .composer-tool.note-tool{grid-column:auto}
#quick-suggestions{padding:0;overflow:hidden;display:flex;flex-direction:column;bottom:calc(100% + 8px)}
#quick-suggestions[hidden]{display:none}
.quick-suggestions-heading{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:8px 12px;border-bottom:1px solid var(--line);flex:none}
.quick-suggestions-heading strong{color:var(--ink);font-size:13px;font-weight:600}
#quick-reply-add{display:grid;place-items:center;width:36px;height:36px;padding:0;border-radius:10px;background:#3166ae;color:white;font-size:26px}
.quick-suggestions-items{overflow:auto;min-height:0;padding:5px}
.quick-suggestions-items button{width:100%;align-items:center;min-height:42px}
.quick-suggestions-items button span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}

/* Crisp, full-size function symbols. */
#composer .composer-tool .composer-tool-icon{width:25px;height:25px;padding:0;background:transparent;border-radius:0;stroke-width:1.8}
#composer #signature-settings .composer-tool-icon{color:#a78bfa}
#composer #note-mode .composer-tool-icon{color:#f5c451}
#composer #schedule-message .composer-tool-icon{color:#5cc9ef}
#composer .composer-attachment svg{width:23px;height:23px;color:#b09aff;background:transparent;padding:0}
#composer .send-button[data-action=audio] .primary-action-icon{width:26px;height:26px;color:#70dcf4;stroke-width:1.8}

/* Emoji actions without individual boxes. */
#composer .composer-tools .composer-tool,
html[data-theme="dark"] #composer .composer-tools .composer-tool{background:transparent;border:0;box-shadow:none;border-radius:0;color:var(--ink)}
#composer .composer-tools .composer-tool:hover{background:transparent;text-decoration:underline;text-underline-offset:4px}
#composer .composer-tools .composer-tool:focus-visible{outline:2px solid #83bdff;outline-offset:2px;border-radius:6px}
#composer .composer-tools .composer-tool.active .composer-tool-label{text-decoration:underline;text-decoration-thickness:2px;text-underline-offset:4px;color:#e8b93e}
#composer .composer-emoji{display:inline-grid;place-items:center;width:29px;height:29px;flex:none;font-family:"Segoe UI Emoji","Apple Color Emoji","Noto Color Emoji",sans-serif;font-size:25px;line-height:1}
#composer .composer-attachment{background:transparent!important;border:0;padding:2px}
#composer .composer-attachment .composer-emoji{font-size:25px}
#composer .send-button[data-action=audio]{background:transparent;border:0;box-shadow:none}
#composer .microphone-emoji{font-size:28px}
.ai-controls{display:grid;gap:.55rem;padding:.8rem;border:1px solid #64748b;border-radius:.8rem;max-width:24rem}
.ai-controls small{line-height:1.35;color:var(--muted,#aebbd0)}
#ai-draft-result:not(:empty){white-space:pre-wrap;line-height:1.45;padding:.7rem;border-radius:.6rem;background:#e8f4ef;color:#12352e;max-height:16rem;overflow:auto}
#ai-draft-result.handoff{background:#fff2cf;color:#5b3a00}
#meta-dialog{width:min(700px,calc(100vw - 24px));max-height:calc(100dvh - 24px);overflow:auto}
.meta-setup{display:grid;gap:.6rem;line-height:1.45}
.meta-setup p{margin:.35rem 0}
.meta-setup code{padding:.1rem .3rem;border-radius:.25rem;background:#e8edf3;color:#192a40}
.meta-inline{display:flex;align-items:stretch;gap:.5rem;min-width:0}
.meta-inline input{min-width:0;flex:1}
.meta-inline button{flex:none}
#meta-webhook-url{font-size:.86rem}
#meta-feedback:not(:empty){padding:.65rem .8rem;border-radius:.5rem;background:#e8f4ef;color:#12352e}
html[data-theme="dark"] .meta-setup code{background:#354053;color:#f3f7fb}
html[data-theme="dark"] #meta-feedback:not(:empty){background:#234438;color:#e7fff2}