:root{
  --brand:#e30613;--brand-dark:#b7000b;--navy:#111c34;--ink:#172033;--muted:#687386;
  --surface:#fff;--canvas:#f4f6f9;--line:#e2e7ef;--soft:#f8fafc;--green:#13a66a;
  font-family:Inter,ui-sans-serif,system-ui,-apple-system,"Segoe UI",sans-serif;color:var(--ink);background:var(--canvas)
}
*{box-sizing:border-box}html,body{margin:0;min-width:320px;min-height:100%;overflow-x:hidden}button,input,select,textarea{font:inherit}button{cursor:pointer;color:inherit}button:disabled{cursor:not-allowed;opacity:.55}[hidden]{display:none!important}
.eyebrow{margin:0;color:var(--brand);font-size:.68rem;font-weight:900;letter-spacing:.14em}.muted{color:var(--muted)}.error{min-height:1.2rem;margin:0;color:#b42318;font-size:.84rem}.visually-hidden{position:absolute!important;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}.mobile-only{display:none}
input:focus,select:focus,textarea:focus,button:focus-visible{outline:3px solid #9dc4ff;outline-offset:2px}.primary{border:0;border-radius:10px;padding:10px 14px;background:var(--brand);color:#fff;font-weight:850}.primary:hover{background:var(--brand-dark)}.quiet{border:1px solid var(--line);border-radius:9px;padding:9px 11px;background:#fff;font-weight:750}.quiet:hover{background:#f7f9fc}

.login-shell{min-height:100dvh;display:grid;place-items:center;padding:24px;background:radial-gradient(circle at 80% 10%,#ffe9eb 0,transparent 35%),linear-gradient(145deg,#f7f9fc,#eef2f7)}
.login-card{width:min(420px,100%);display:grid;gap:16px;padding:34px;border:1px solid #fff;border-radius:24px;background:#ffffffed;box-shadow:0 28px 70px #1a27421a}.login-card h1{margin:0;font-size:2rem}.login-card p{margin-block:0}.login-card label{display:grid;gap:6px;font-size:.82rem;font-weight:800}.login-card input{width:100%;border:1px solid #cfd7e4;border-radius:11px;padding:12px;background:#fff}

.app-shell{height:100dvh;display:grid;grid-template-rows:68px minmax(0,1fr);overflow:hidden}.topbar{display:flex;align-items:center;justify-content:space-between;gap:20px;padding:0 18px;border-bottom:1px solid var(--line);background:#fff;box-shadow:0 2px 14px #14213a0a;z-index:20}.brand{display:flex;align-items:center;gap:10px;min-width:max-content}.brand-mark{display:grid;place-items:center;width:38px;height:38px;border-radius:12px;background:linear-gradient(145deg,#ff2735,var(--brand-dark));color:#fff;font-size:1.1rem;font-weight:950;box-shadow:0 8px 20px #e3061330}.brand>span:last-child{display:grid;line-height:1.05}.brand strong{font-size:1.05rem}.brand small{margin-top:4px;color:var(--muted);font-size:.68rem}.session{display:flex;align-items:center;justify-content:flex-end;gap:8px;min-width:0}.connection-summary{color:#b54708;font-size:.78rem;font-weight:800}.icon-button,.connection-button{display:inline-flex;align-items:center;justify-content:center;gap:6px;min-height:40px;border:1px solid var(--line);border-radius:10px;padding:8px 11px;background:#fff;font-size:.8rem;font-weight:800}.connection-button{border-color:#bfe6d2;background:#effbf4;color:#087443}.user-chip{max-width:220px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;border-radius:999px;padding:8px 12px;background:#f1f4f8;color:#344054;font-size:.76rem;font-weight:800}
.user-avatar-button{width:38px;height:38px;overflow:hidden;border:1px solid var(--line);border-radius:50%;padding:0;background:#ffe8eb;color:#a9000a;font-weight:950}.user-avatar-button img,.contact-avatar img{width:100%;height:100%;object-fit:cover}

.workspace{min-height:0;display:grid;grid-template-columns:minmax(330px,390px) minmax(0,1fr);background:var(--canvas)}.inbox{min-height:0;display:grid;grid-template-rows:auto auto minmax(0,1fr);border-right:1px solid var(--line);background:#fff}.inbox-toolbar{display:grid;gap:12px;padding:16px 14px 12px;border-bottom:1px solid var(--line)}.section-title{display:flex;align-items:end;justify-content:space-between;gap:12px}.section-title h1{margin:2px 0 0;font-size:1.26rem;letter-spacing:-.02em}.section-title>span{display:grid;place-items:center;min-width:32px;height:28px;border-radius:999px;background:#f0f3f8;color:#475467;font-size:.75rem;font-weight:900}.inbox-search{display:flex;align-items:center;gap:8px;border:1px solid transparent;border-radius:12px;padding:0 12px;background:#f1f3f6;color:#667085}.inbox-search:focus-within{border-color:#9dc4ff;background:#fff}.inbox-search input{min-width:0;width:100%;height:42px;border:0;outline:0;background:transparent;color:var(--ink)}
.queue-tabs{display:flex;gap:6px;overflow-x:auto;padding:1px 0 3px;scrollbar-width:none}.queue-tabs::-webkit-scrollbar{display:none}.queue-tabs button{display:inline-flex;align-items:center;gap:5px;flex:0 0 auto;border:1px solid var(--line);border-radius:999px;padding:7px 10px;background:#fff;color:#586579;font-size:.72rem;font-weight:850}.queue-tabs button span{display:grid;place-items:center;min-width:20px;height:20px;border-radius:999px;background:#edf1f6;font-size:.65rem}.queue-tabs button.active{border-color:var(--navy);background:var(--navy);color:#fff}.queue-tabs button.active span{background:#ffffff24;color:#fff}.inbox-actions{display:flex;align-items:center;justify-content:space-between;gap:8px}.unread-toggle{display:flex;align-items:center;gap:7px;color:#475467;font-size:.76rem;font-weight:800;cursor:pointer}.unread-toggle input{position:absolute;opacity:0;pointer-events:none}.unread-toggle>span{color:#c4cbd5}.unread-toggle input:checked+span{color:var(--brand)}.unread-toggle b{display:grid;place-items:center;min-width:21px;height:21px;border-radius:999px;background:#f0f3f8;font-size:.65rem}
.filters{display:grid;grid-template-columns:1fr 1fr;gap:9px;padding:12px 14px;border-bottom:1px solid var(--line);background:var(--soft)}.filters label{display:grid;gap:4px;color:#475467;font-size:.7rem;font-weight:850}.filters input,.filters select{width:100%;min-width:0;border:1px solid #d3dae5;border-radius:8px;padding:8px;background:#fff;color:var(--ink)}.filters button{align-self:end}
.filters .export-contacts{border-color:#b8dcc8;background:#effbf4;color:#087443}.filters .export-contacts:hover{background:#dcf6e8}
.inbox-list{min-height:0;overflow-x:hidden;overflow-y:auto;overscroll-behavior:contain}.inbox-item{position:relative;display:grid;grid-template-columns:42px minmax(0,1fr) auto;gap:10px;width:100%;overflow:hidden;padding:13px 14px;border:0;border-bottom:1px solid #edf0f4;background:#fff;text-align:left}.inbox-item:hover{background:#f8faff}.inbox-item.active{background:#fff4f5}.inbox-item.active::before{content:"";position:absolute;inset:0 auto 0 0;width:4px;background:var(--brand)}.contact-avatar{display:grid;place-items:center;width:42px;height:42px;border-radius:50%;background:linear-gradient(145deg,#e8edf5,#d7deea);color:#344054;font-size:.78rem;font-weight:950}.contact-avatar.large{width:44px;height:44px;flex:0 0 auto;background:linear-gradient(145deg,#ffebed,#ffd5d9);color:#a9000a}.inbox-copy{min-width:0;max-width:100%;overflow:hidden;display:grid;gap:5px}.inbox-copy>*{min-width:0;max-width:100%}.inbox-head{display:flex;align-items:center;justify-content:space-between;gap:8px}.inbox-name{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:.86rem;font-weight:900}.inbox-head time{flex:0 0 auto;color:#8a94a5;font-size:.67rem}.preview{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#667085;font-size:.78rem}.ticket-tags{display:flex;align-items:center;gap:4px;width:100%;min-width:0;max-width:100%;overflow:hidden}.ticket-tags>span{flex:0 0 auto;border-radius:999px;padding:3px 7px;background:#eef2f7;color:#526073;font-size:.61rem;font-weight:850}.ticket-tags .channel-tag{background:#e9f8f0;color:#087443}.ticket-tags .assignee{max-width:110px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.unread-count{display:grid;place-items:center;align-self:center;min-width:24px;height:24px;border-radius:999px;padding:0 6px;background:var(--green);color:#fff;font-size:.67rem;font-weight:950}.list-empty{display:grid;place-items:center;gap:7px;padding:54px 20px;text-align:center;color:var(--muted)}.list-empty>span{font-size:2rem}.list-empty p{margin:0;font-size:.8rem}

.conversation{min-width:0;min-height:0;overflow:hidden;background:#eceff3}.conversation-inner{height:100%;display:grid;grid-template-rows:auto auto minmax(0,1fr) auto}.conversation-head{display:flex;align-items:center;gap:10px;padding:11px 16px;border-bottom:1px solid var(--line);background:#fff;box-shadow:0 2px 10px #14213a08;z-index:3}.back-button{display:none;width:38px;height:38px;border:0;border-radius:10px;background:#f1f4f8;font-size:1.8rem;line-height:1}.contact-title{min-width:0;flex:1}.contact-title h2{margin:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:1rem}.meta-row{display:flex;align-items:center;gap:5px;flex-wrap:wrap;margin-top:4px;color:#7b8494;font-size:.68rem}.actions{display:flex;align-items:center;justify-content:flex-end;gap:7px}.actions select{max-width:170px;border:1px solid var(--line);border-radius:9px;padding:8px;background:#fff;color:var(--ink);font-size:.72rem;font-weight:750}.badge{display:inline-flex;align-items:center;min-height:22px;border-radius:999px;padding:3px 7px;background:#edf2f7;color:#344054;font-size:.63rem;font-weight:900}.badge.live{background:#dcfce7;color:#087443}.badge.simulated{background:#fff0f0;color:#b42318}
.messages{min-height:0;display:flex;flex-direction:column;gap:9px;overflow-y:auto;padding:22px clamp(18px,5vw,70px);background-color:#eef1f4;background-image:radial-gradient(#cbd2dd 0.65px,transparent .65px);background-size:16px 16px;overflow-wrap:anywhere}.message{max-width:min(74%,680px);padding:10px 12px;border:1px solid #e0e5ec;border-radius:6px 15px 15px 15px;background:#fff;box-shadow:0 2px 8px #1d29390d;font-size:.86rem}.message.OUTBOUND{align-self:flex-end;border-color:#bae2c7;border-radius:15px 6px 15px 15px;background:#e4f6ea}.message.note{align-self:center;max-width:88%;border-color:#ead99d;border-radius:10px;background:#fff7d6;font-size:.8rem}.message strong{display:block;margin-bottom:4px;color:#475467;font-size:.67rem}.message small{display:block;margin-top:5px;color:#818b9b;font-size:.62rem;text-align:right}.message-meta{display:flex!important;align-items:center;justify-content:flex-end;gap:6px}.message-receipt{display:inline-flex;align-items:center;justify-content:center;min-width:15px;font-size:.83rem;font-weight:950;line-height:1;letter-spacing:-.18em;padding-right:.18em}.message-receipt.sent,.message-receipt.queued{color:#7a8492}.message-receipt.delivered{color:#536273}.message-receipt.read{color:#1688df}.message-receipt.failed{width:16px;height:16px;border-radius:50%;padding:0;background:#b42318;color:#fff;letter-spacing:0}.inbound-status{color:#818b9b}
.composer{display:grid;gap:7px;padding:10px 14px calc(10px + env(safe-area-inset-bottom));border-top:1px solid var(--line);background:#fff}.composer-main{display:grid;grid-template-columns:minmax(0,1fr) 44px;gap:8px;align-items:end}.message-input-shell{position:relative;min-width:0}.composer textarea{width:100%;min-height:46px;max-height:130px;resize:vertical;border:1px solid #d2d9e4;border-radius:14px;padding:12px 12px 12px 46px;background:#f9fafb;color:var(--ink)}.emoji-toggle{position:absolute;left:8px;bottom:7px;z-index:2;display:grid;place-items:center;width:32px;height:32px;border:0;border-radius:50%;background:transparent;color:#5f6b7d}.emoji-toggle:hover,.emoji-toggle[aria-expanded="true"]{background:#e9eef5;color:#172033}.emoji-toggle svg{width:23px;height:23px}.emoji-picker{position:absolute;bottom:calc(100% + 8px);left:0;z-index:12;width:min(330px,calc(100vw - 32px));border:1px solid var(--line);border-radius:14px;padding:8px;background:#fff;box-shadow:0 16px 42px #17203338}.emoji-picker-head{display:flex;align-items:center;justify-content:space-between;padding:1px 4px 7px;color:#475467;font-size:.75rem}.emoji-picker-head button{display:grid;place-items:center;width:28px;height:28px;border:0;border-radius:50%;background:transparent;font-size:1.25rem}.emoji-grid{display:grid;grid-template-columns:repeat(8,1fr);gap:3px}.emoji-grid button{display:grid;place-items:center;min-width:0;height:36px;border:0;border-radius:8px;background:transparent;font-size:1.28rem}.emoji-grid button:hover,.emoji-grid button:focus-visible{background:#eef2f7}.send-button{display:grid;place-items:center;width:44px;height:44px;border:0;border-radius:50%;background:var(--brand);color:#fff;font-size:1rem;font-weight:900;transition:transform .16s ease,background-color .16s ease}.send-button:hover{background:var(--brand-dark);transform:translateY(-1px)}.send-button.has-text{background:var(--brand)}.send-button.recording{background:#b42318;animation:pulse-record 1s infinite}.primary-action-icon{width:22px;height:22px;pointer-events:none}.composer-tools{display:flex;gap:7px}.composer-tools select{min-width:0;max-width:220px;border:0;border-radius:8px;padding:5px 8px;background:#f1f4f8;color:#596579;font-size:.68rem}
.composer-tool{display:inline-flex;align-items:center;justify-content:center;gap:6px;flex:0 0 auto;min-height:34px;border:1px solid transparent;border-radius:9px;padding:6px 9px;background:#f1f4f8;color:#344054;font-size:.69rem;font-weight:850}.composer-tool:hover{background:#e5eaf1}.composer-tool-icon{width:18px;height:18px;flex:0 0 auto}.composer-tool-label{white-space:nowrap}.composer-tool.note-tool{border-color:#d9c67c;background:#fff8dc;color:#704f00}.composer-tool.note-tool.active{border-color:#d29a16;background:#f5c451;color:#312000}.composer.note-mode textarea{border-color:#d29a16;background:#fffaf0}.composer.note-mode .send-button{background:#a66b00}.composer-tool.recording{background:#fee2e2;color:#b42318;animation:pulse-record 1s infinite}.quick-suggestions{position:absolute;right:14px;bottom:104px;left:14px;z-index:5;display:grid;max-height:260px;overflow:auto;border:1px solid var(--line);border-radius:12px;padding:6px;background:#fff;box-shadow:0 14px 34px #17203324}.quick-suggestions button{display:flex;gap:10px;border:0;border-radius:8px;padding:9px;background:#fff;text-align:left}.quick-suggestions button:hover{background:#f1f5f9}.quick-suggestions strong{color:var(--brand)}.quick-suggestions .muted{padding:10px}.composer{position:relative}
.outbound-safety-banner{display:flex;align-items:flex-start;gap:8px;border:1px solid #f4d48a;border-radius:10px;padding:8px 10px;background:#fffaeb;color:#7a2e0e;font-size:.72rem;font-weight:760;line-height:1.35}.outbound-safety-banner>span:first-child{flex:0 0 auto}.composer.outbound-blocked textarea:disabled{border-color:#d8dee8;background:#f3f5f8;color:#667085;opacity:1}.send-button.protected{background:#667085;color:#fff;opacity:1}.send-button.protected:hover{background:#667085;transform:none}.composer.outbound-blocked .emoji-toggle:disabled{opacity:.45}
.conversation-context{min-width:0;border-bottom:1px solid var(--line);background:#fff}.contact-summary{display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:14px;padding:8px 16px;border-bottom:1px solid #edf0f4}.contact-summary-title{display:grid;min-width:120px}.contact-summary-title span,.context-caption{color:#7b8494;font-size:.61rem;font-weight:850;text-transform:uppercase;letter-spacing:.06em}.contact-summary-title strong{max-width:170px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:.75rem}.contact-summary dl{display:flex;align-items:center;gap:18px;min-width:0;margin:0;overflow-x:auto;scrollbar-width:none}.contact-summary dl::-webkit-scrollbar{display:none}.contact-summary dl>div{display:grid;flex:0 0 auto;gap:1px;max-width:180px}.contact-summary dt{color:#7b8494;font-size:.59rem;font-weight:800}.contact-summary dd{margin:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#344054;font-size:.7rem;font-weight:760}.contact-summary>.quiet{padding:7px 10px;font-size:.68rem}.conversation-labels{display:flex;align-items:center;justify-content:space-between;gap:10px;min-height:42px;padding:6px 16px;background:#fff}.assigned-labels,.label-actions{display:flex;align-items:center;gap:6px;min-width:0;overflow-x:auto}.context-caption{flex:0 0 auto;margin-right:2px}.label-pill{flex:0 0 auto;border:0;border-radius:999px;padding:5px 9px;background:var(--label-color)!important;color:var(--label-text)!important;font-size:.7rem;font-weight:900;box-shadow:inset 0 0 0 1px #0000001f}.label-pill:hover{filter:brightness(.94)}.ticket-tags .label-pill{background:var(--label-color)!important;color:var(--label-text)!important}.label-actions select{max-width:150px;border:1px solid var(--line);border-radius:8px;padding:7px;background:#fff;font-size:.7rem}.label-actions .quiet{padding:7px 9px;font-size:.7rem}.label-menu-wrap{position:relative;flex:0 0 auto}.label-menu-toggle{display:inline-flex;align-items:center;gap:6px;min-height:34px}.label-menu-icon{color:#7c3aed;font-size:.72rem}.label-menu{position:absolute;top:calc(100% + 7px);right:0;z-index:30;width:270px;max-height:360px;overflow:auto;border:1px solid var(--line);border-radius:14px;padding:8px;background:#fff;box-shadow:0 18px 48px #17203338}.label-menu-head{display:grid;gap:2px;padding:5px 7px 9px;border-bottom:1px solid #edf0f4}.label-menu-head strong{font-size:.82rem}.label-menu-head span{color:var(--muted);font-size:.66rem}.label-menu-options{display:grid;gap:3px;padding:6px 0}.label-menu-options>button,.label-create-action{display:flex;align-items:center;gap:10px;width:100%;min-height:42px;border:0;border-radius:9px;padding:8px 10px;background:transparent;text-align:left;font-size:.77rem;font-weight:800}.label-menu-options>button:hover,.label-create-action:hover{background:#f1f5f9}.label-option-dot{width:14px;height:14px;flex:0 0 auto;border:2px solid #fff;border-radius:50%;background:var(--option-color);box-shadow:0 0 0 1px color-mix(in srgb,var(--option-color) 65%,#64748b)}.label-menu-options p{margin:6px 8px;font-size:.72rem}.label-create-action{border-top:1px solid #edf0f4;border-radius:0;color:#175cd3}.label-create-action>span{display:grid;place-items:center;width:22px;height:22px;border-radius:50%;background:#eaf2ff;font-size:1rem}
.message-image{display:block;max-width:min(420px,100%);max-height:440px;border-radius:10px;object-fit:contain}.message-video{width:min(480px,100%);max-height:440px;border-radius:10px}.audio-card{display:grid;gap:6px;min-width:min(320px,70vw)}.audio-card audio{width:100%;height:42px}.file-card,.location-card,.contact-card{display:flex;align-items:center;gap:10px;border:1px solid #d8dee8;border-radius:10px;padding:11px;background:#f8fafc;color:inherit;text-decoration:none}.file-card>span:last-child,.location-card{display:grid}.file-card small,.location-card small,.contact-card span{color:var(--muted)}.pdf-card{min-width:min(420px,70vw)}.pdf-card summary{cursor:pointer;font-weight:750}.pdf-card iframe{width:100%;height:360px;margin-top:8px;border:1px solid var(--line);border-radius:8px}.media-caption{margin:0 0 8px}.contact-card{display:grid}
.compact-form{margin-top:16px}.compact-form textarea,.contact-form textarea{width:100%;resize:vertical;border:1px solid #cbd5e1;border-radius:10px;padding:10px}.scheduled-list{display:grid;gap:8px;margin-top:14px}.scheduled-list article,.campaign-list article{display:flex;align-items:center;justify-content:space-between;gap:12px;border:1px solid var(--line);border-radius:10px;padding:10px}.scheduled-list article>span{display:grid}.scheduled-list small,.campaign-list span{color:var(--muted)}.campaign-list{display:grid;gap:8px;margin-top:14px}.campaign-list article{display:grid}
.campaigns-dialog{width:min(900px,calc(100vw - 20px));max-height:calc(100dvh - 24px);overflow:auto}.campaign-note{display:grid;gap:5px;padding:12px;border:1px solid #e5b558;background:#fff8e8;color:#4a340b;border-radius:10px}.campaign-list article>div:first-child{display:grid;gap:5px;min-width:0}.campaign-list small{color:var(--muted);overflow-wrap:anywhere}.campaign-actions{display:flex;flex-wrap:wrap;gap:6px;align-items:center}.campaign-actions button{padding:8px 10px}.campaign-image-label{display:grid;gap:4px;font-size:.8rem}.campaign-image-label input{max-width:190px}.campaigns-dialog .compact-form{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.campaigns-dialog .compact-form .wide{grid-column:1/-1}.campaigns-dialog .compact-form button{justify-self:start}@media(max-width:680px){.campaigns-dialog .compact-form{grid-template-columns:1fr}.campaigns-dialog .compact-form .wide{grid-column:auto}.campaign-list article{gap:12px}.campaign-actions{width:100%}}
.contact-form{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin-top:16px}.contact-form label{display:grid;gap:5px;font-size:.8rem;font-weight:750}.contact-form input,.contact-form select{width:100%;border:1px solid #cbd5e1;border-radius:9px;padding:10px;background:#fff}.contact-form .wide{grid-column:1/-1}.followup-alert{position:fixed;right:18px;bottom:18px;z-index:90;display:grid;gap:4px;width:min(390px,calc(100vw - 36px));border:2px solid #f79009;border-radius:14px;padding:14px;background:#fffaeb;box-shadow:0 18px 46px #17203330}.followup-alert span{color:#7a2e0e;font-size:.82rem}.followup-alert button{justify-self:start;border:0;border-radius:8px;padding:8px 11px;background:#b54708;color:#fff;font-weight:800}
.metrics-dialog{width:min(1240px,calc(100vw - 28px))}.metrics-toolbar{display:flex;align-items:end;gap:10px;margin:16px 0}.metrics-toolbar label{display:grid;gap:5px;font-size:.75rem;font-weight:800}.metrics-toolbar input{border:1px solid #cbd5e1;border-radius:9px;padding:9px;background:#fff}.metrics-toolbar .muted{margin-left:auto;font-size:.74rem}.metric-cards{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:10px}.metric-cards article{display:grid;gap:5px;min-width:0;border:1px solid var(--line);border-radius:14px;padding:14px;background:#f8fafc}.metric-cards span{font-size:.72rem;font-weight:850}.metric-cards strong{font-size:1.55rem;letter-spacing:-.04em}.metric-cards small{color:var(--muted);font-size:.66rem}.metric-cards .metric-warning{border-color:#fedf89;background:#fffaeb}.metrics-table-wrap{margin-top:16px;border:1px solid var(--line);border-radius:14px;overflow:hidden}.metrics-table{width:100%;border-collapse:collapse;font-size:.72rem}.metrics-table th,.metrics-table td{padding:10px;border-bottom:1px solid var(--line);text-align:right;vertical-align:middle}.metrics-table thead th{background:#f1f4f8;color:#475467;white-space:normal}.metrics-table th:first-child{text-align:left}.metrics-table tbody th{min-width:160px}.metrics-table tbody th strong,.metrics-table tbody th small{display:block}.metrics-table tbody th small{margin-top:3px;color:var(--muted);font-weight:500}.metrics-table tbody tr:last-child>*{border-bottom:0}.metrics-note{margin:12px 0 0;color:var(--muted);font-size:.72rem}
@keyframes pulse-record{50%{transform:scale(.92);opacity:.7}}
.empty-state{height:100%;display:grid;place-content:center;justify-items:center;gap:6px;padding:24px;text-align:center;color:var(--muted)}.empty-state h2{margin:0;color:#344054;font-size:1.08rem}.empty-state p{max-width:360px;margin:0;font-size:.82rem}.empty-icon{display:grid;place-items:center;width:58px;height:58px;margin-bottom:8px;border-radius:18px;background:#fff;color:var(--brand);font-size:1.5rem;box-shadow:0 10px 28px #14213a12}
.toast{position:fixed;right:18px;bottom:18px;z-index:100;max-width:min(420px,calc(100vw - 36px));padding:12px 15px;border-radius:11px;background:#132137;color:#fff;box-shadow:0 14px 36px #0003;transform:translateY(160%);transition:transform .2s}.toast.show{transform:none}
.chat-actions-toggle,.mobile-sheet-head,.chat-actions-backdrop,.composer-more{display:none}.mobile-action-label{display:flex;align-items:center;font-size:0}.mobile-action-label select{font-size:.72rem}

.connection-dialog,.users-dialog{border:1px solid var(--line);border-radius:18px;background:#fff;color:var(--ink);box-shadow:0 24px 70px #10213a35}.connection-dialog::backdrop,.users-dialog::backdrop{background:#1321378a}.connection-dialog{width:min(520px,calc(100vw - 28px));padding:22px}.users-dialog{width:min(1080px,calc(100vw - 28px));max-height:calc(100dvh - 28px);padding:22px}.dialog-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px}.dialog-head h2{margin:4px 0 0}.qr-image{display:block;width:min(320px,100%);height:auto;margin:16px auto;border-radius:14px}.connection-note{display:grid;gap:5px;margin:16px 0;padding:14px;border-radius:12px;background:#f1f5f9;color:#475467}.danger{width:100%;border:0;border-radius:10px;padding:12px 16px;background:#b42318;color:#fff;font-weight:900;letter-spacing:.04em}
#meta-checklist>span{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:7px 0;border-bottom:1px solid #dfe5ed}#meta-checklist>span:last-child{border-bottom:0}#meta-checklist small{color:var(--muted)}
.users-layout{display:grid;grid-template-columns:minmax(360px,1.25fr) minmax(300px,.75fr);gap:22px;margin-top:18px}.users-layout h3,.user-form h3{margin:0 0 12px}.role-permissions{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;margin-top:14px}.role-permissions article{padding:12px;border:1px solid var(--line);border-radius:12px;background:#f8fafc}.role-permissions ul{margin:8px 0 0;padding-left:18px;color:#475467;font-size:.78rem}.users-list{display:grid;gap:8px;max-height:440px;overflow-y:auto;padding-right:4px}.user-row{display:flex;align-items:center;justify-content:space-between;gap:14px;width:100%;padding:12px;border:1px solid var(--line);border-radius:12px;background:#fff;text-align:left}.user-row:hover{border-color:#8ab4ff;background:#f8fbff}.user-row.inactive{opacity:.58}.user-row>span{display:grid;gap:5px}.user-row>span:last-child{text-align:right;justify-items:end}.user-row small{display:block;color:var(--muted)}.user-form{display:grid;align-content:start;gap:11px;padding:16px;border:1px solid var(--line);border-radius:14px;background:#f8fafc}.user-form label{display:grid;gap:5px;font-size:.82rem;font-weight:700}.user-form input,.user-form select{width:100%;border:1px solid #cbd5e1;border-radius:10px;padding:10px 11px;background:#fff;color:var(--ink)}.user-form .check-filter{display:flex}.form-actions{display:flex;gap:8px}.form-actions>*{flex:1}

@media(max-width:900px){.button-label,.user-chip{display:none}.workspace{grid-template-columns:minmax(300px,350px) minmax(0,1fr)}.conversation-head{align-items:flex-start;flex-wrap:wrap}.contact-title{min-width:180px}.actions{width:100%}.actions select{flex:1;max-width:none}}
@media(max-width:720px){
  .app-shell{height:100dvh;grid-template-rows:60px minmax(0,1fr)}.topbar{padding:0 10px}.brand small{display:none}.brand-mark{width:34px;height:34px}.session{gap:5px}.icon-button,.connection-button{min-height:36px;padding:7px 9px}.connection-button{font-size:0}.connection-button::before{font-size:.67rem}.connection-summary{display:none}#meta-open::before{content:"API"}#qr-open::before{content:"QR"}
  .workspace{display:block;min-height:0}.inbox{height:calc(100dvh - 60px);border:0}.inbox-toolbar{padding:12px 10px 9px}.section-title h1{font-size:1.12rem}.filters{grid-template-columns:1fr 1fr;padding:10px}.inbox-item{padding:12px 10px}.ticket-tags .assignee{max-width:85px}
  .conversation{display:none}.chat-open .inbox{display:none}.chat-open .conversation{position:fixed;inset:60px 0 0;z-index:15;display:block;background:#eef1f4}.conversation-inner{height:100%}.conversation-head{padding:8px 9px;gap:8px;flex-wrap:nowrap}.back-button{display:grid;place-items:center;flex:0 0 auto}.contact-avatar.large{width:38px;height:38px}.contact-title h2{font-size:.9rem}.contact-title .meta-row span:not(.badge){display:none}.actions{width:auto;margin-left:auto}.actions select:not(#conversation-state),.actions #transfer{display:none}.actions #conversation-state{width:104px;max-width:104px;padding:7px;font-size:.68rem}.actions .primary{padding:8px 10px;font-size:.72rem}.messages{padding:16px 10px}.message{max-width:88%}.composer{padding:8px 9px calc(8px + env(safe-area-inset-bottom))}.composer-tools{overflow-x:auto}.composer-tools select{flex:0 0 auto;max-width:175px}
  .contact-summary{grid-template-columns:minmax(0,1fr) auto;gap:6px 10px;padding:7px 9px}.contact-summary-title{min-width:0}.contact-summary-title strong{max-width:100%}.contact-summary dl{grid-column:1/-1;gap:14px}.contact-summary dl>div{max-width:145px}.contact-summary>.quiet{grid-column:2;grid-row:1;white-space:nowrap}.conversation-labels{padding:6px 9px;overflow-x:auto}.assigned-labels{display:none}.label-actions{overflow:visible}.label-actions select{max-width:120px}.label-actions .quiet{white-space:nowrap}.pdf-card{min-width:72vw}.pdf-card iframe{height:280px}.contact-form{grid-template-columns:1fr}.contact-form .wide{grid-column:auto}.followup-alert{right:9px;bottom:9px;width:calc(100vw - 18px)}
  .users-dialog{padding:16px}.users-layout{grid-template-columns:1fr}.role-permissions{grid-template-columns:1fr}.users-list{max-height:300px}.users-dialog .dialog-head{position:sticky;top:-16px;z-index:2;margin:-16px -16px 0;padding:16px;background:#fff;border-bottom:1px solid var(--line)}
  .metrics-toolbar{align-items:stretch;flex-wrap:wrap}.metrics-toolbar label{flex:1}.metrics-toolbar input{width:100%}.metrics-toolbar .muted{width:100%;margin:0}.metric-cards{grid-template-columns:1fr 1fr}.metric-cards article:first-child{grid-column:1/-1}.metrics-table-wrap{border:0;overflow:visible}.metrics-table,.metrics-table tbody{display:grid;gap:10px}.metrics-table thead{display:none}.metrics-table tr{display:grid;grid-template-columns:1fr 1fr;border:1px solid var(--line);border-radius:12px;padding:10px;background:#fff}.metrics-table th,.metrics-table td{display:grid;gap:2px;border:0;padding:6px;text-align:left}.metrics-table tbody th{grid-column:1/-1;min-width:0;border-bottom:1px solid var(--line);padding-bottom:9px}.metrics-table td::before{color:var(--muted);font-size:.61rem;font-weight:800}.metrics-table td:nth-child(2)::before{content:'Mensajes'}.metrics-table td:nth-child(3)::before{content:'Chats'}.metrics-table td:nth-child(4)::before{content:'Primeros contactos'}.metrics-table td:nth-child(5)::before{content:'Respuestas medidas'}.metrics-table td:nth-child(6)::before{content:'Promedio'}.metrics-table td:nth-child(7)::before{content:'Mediana'}.metrics-table td:nth-child(8)::before{content:'Más rápida'}.metrics-table td:nth-child(9)::before{content:'Más lenta'}
}

/* Conversación móvil: prioriza el contenido y deja la gestión bajo demanda. */
@media(max-width:720px){
  .chat-open .topbar{display:none}.chat-open .conversation{inset:0;height:var(--dina-viewport-height,100dvh)}.chat-open .workspace{height:var(--dina-viewport-height,100dvh)}
  .conversation-inner{grid-template-rows:auto auto minmax(0,1fr) auto}
  .conversation-head{position:relative;display:grid;grid-template-columns:auto auto minmax(0,1fr) auto;align-items:center;gap:7px;min-height:64px;padding:8px 9px;box-shadow:0 2px 12px #14213a12}
  .conversation-head .contact-avatar.large{width:40px;height:40px}.contact-title{min-width:0}.contact-title h2{font-size:.92rem}.contact-title .meta-row{margin-top:2px}.contact-title .meta-row span:not(.badge){display:none}.contact-title .badge{min-height:20px;padding:2px 7px}
  .chat-actions-toggle{display:inline-flex;align-items:center;justify-content:center;gap:5px;max-width:108px;min-height:38px;border:1px solid #bfd4ee;border-radius:999px;padding:7px 11px;background:#e5f2ff;color:#153b66;font-size:.68rem;font-weight:900;white-space:nowrap}
  .conversation-head .actions{position:fixed;right:0;bottom:0;left:0;z-index:96;display:none;width:auto;margin:0;border-radius:20px 20px 0 0;padding:12px 14px calc(16px + env(safe-area-inset-bottom));background:#fff;box-shadow:0 -20px 55px #17203340}
  .conversation-head .actions.open{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px}.conversation-head .actions .mobile-sheet-head{grid-column:1/-1;display:flex;align-items:center;justify-content:space-between;padding:2px 1px 8px}.mobile-sheet-head strong{font-size:.9rem}.mobile-sheet-head button{width:34px;height:34px;border:0;border-radius:50%;background:#f1f4f8;font-size:1.25rem}
  .conversation-head .actions .mobile-action-label{display:grid;grid-column:1/-1;gap:5px;color:#667085;font-size:.66rem;font-weight:850}.conversation-head .actions .mobile-action-label select,.conversation-head .actions #conversation-state{display:block!important;width:100%;max-width:none;min-height:44px;border-radius:11px;padding:9px 11px;font-size:.78rem}.conversation-head .actions .primary{grid-column:1/-1;min-height:44px}.conversation-head .actions #transfer{display:block;min-height:44px}.conversation-head .actions #transfer-user{display:block!important}
  .chat-actions-backdrop{position:fixed;inset:0;z-index:95;border:0;background:#11182780}.chat-actions-backdrop.open{display:block}
  .contact-summary{display:flex;align-items:center;gap:8px;min-height:42px;padding:6px 9px}.contact-summary-title{flex:1}.contact-summary-title span{display:none}.contact-summary-title strong{font-size:.72rem}.contact-summary-title strong::before{content:'Ficha · ';color:#7b8494;font-weight:750}.contact-summary dl{display:none}.contact-summary>.quiet{margin-left:auto;padding:7px 10px}
  .conversation-labels{display:flex!important;align-items:center;min-height:40px;padding:5px 9px;overflow-x:auto;scrollbar-width:none}.conversation-labels::-webkit-scrollbar{display:none}.assigned-labels,.label-actions{display:flex;width:auto;overflow:visible;flex:0 0 auto}.context-caption{display:none}.label-actions #funnel-new{display:none}.label-actions select{max-width:128px}.label-actions .quiet{padding:7px 9px}.label-menu{position:fixed;top:146px;right:10px;left:10px;width:auto;max-height:min(420px,calc(100dvh - 230px));border-radius:16px;padding:10px}.label-menu-options>button,.label-create-action{min-height:48px;font-size:.86rem}.label-option-dot{width:17px;height:17px}.label-pill{min-height:32px;padding:7px 10px}
  .messages{padding:11px 8px 18px;gap:8px;scroll-padding-bottom:18px;overscroll-behavior-y:contain}.message{max-width:91%;padding:9px 11px;border-radius:5px 14px 14px 14px;font-size:.84rem}.message.OUTBOUND{border-radius:14px 5px 14px 14px}.message-image{max-height:58dvh}.pdf-card{min-width:min(82vw,420px)}
  .composer{z-index:7;gap:0;padding:8px max(8px,env(safe-area-inset-right)) max(8px,env(safe-area-inset-bottom)) max(8px,env(safe-area-inset-left));background:#fff;box-shadow:0 -4px 20px #17203318}.composer-main{grid-template-columns:44px minmax(0,1fr) 48px;gap:7px;align-items:end;min-width:0}.composer-more{display:grid;place-items:center;width:44px;height:44px;border:0;border-radius:50%;background:#eef2f6;color:#344054;font-size:1.55rem;line-height:1;touch-action:manipulation}.composer.tools-open .composer-more{background:#dce9f8;color:#164c7e}.composer textarea{display:block;height:46px;min-height:46px;max-height:112px;overflow-y:hidden;resize:none;border-radius:23px;padding:11px 14px 11px 45px;font-size:16px;line-height:1.38;overscroll-behavior:contain}.emoji-toggle{bottom:7px;touch-action:manipulation}.emoji-picker{position:fixed;right:8px;bottom:calc(70px + env(safe-area-inset-bottom));left:8px;width:auto;max-height:min(310px,42dvh);overflow:auto}.emoji-grid{grid-template-columns:repeat(8,minmax(0,1fr))}.emoji-grid button{height:38px}.send-button{width:48px;height:48px;align-self:end;font-size:1.1rem;touch-action:manipulation}.composer-tools{display:none;position:absolute;right:8px;bottom:calc(100% + 8px);left:8px;z-index:8;grid-template-columns:repeat(3,minmax(0,1fr));gap:7px;border:1px solid var(--line);border-radius:14px;padding:9px;background:#fff;box-shadow:0 16px 40px #17203338}.composer.tools-open .composer-tools{display:grid}.composer-tool{width:100%;min-width:0;min-height:46px;padding:7px 8px}.composer-tool.note-tool{grid-column:span 2}.composer-tools select{flex:1 1 138px;max-width:none;min-height:38px}.quick-suggestions{right:8px;bottom:calc(100% + 8px);left:8px;max-height:min(260px,42dvh)}
}
@media(max-width:380px){.chat-actions-toggle{max-width:94px;padding-inline:8px}.conversation-head{grid-template-columns:auto 36px minmax(0,1fr) auto}.conversation-head .contact-avatar.large{width:36px;height:36px}.message{max-width:94%}}
@media(max-width:420px){.brand>span:last-child{display:none}.topbar{gap:6px}.session{margin-left:auto}.icon-button,.connection-button{padding-inline:7px}}
@media(prefers-reduced-motion:reduce){*,*::before,*::after{scroll-behavior:auto!important;transition:none!important}}

/* Escala, panel gerencial y navegación móvil */
.mobile-menu-toggle{display:none;width:40px;height:40px;border:1px solid var(--line);border-radius:10px;background:#fff;font-weight:900}
.load-more{display:block;width:calc(100% - 24px);margin:12px;border:1px solid var(--line);border-radius:10px;padding:10px;background:#fff;color:#475467;font-weight:800}.load-more:hover{background:#f7f9fc}
.history-loader{position:sticky;top:0;z-index:2;align-self:center;border:1px solid #d7dee8;border-radius:999px;padding:7px 12px;background:#ffffffed;color:#475467;font-size:.72rem;font-weight:850;box-shadow:0 4px 14px #17203314}
.inbox-item{display:flex;align-items:stretch;gap:0;padding:0}.inbox-open{display:grid;grid-template-columns:42px minmax(0,1fr) auto;align-items:center;gap:10px;min-width:0;flex:1;border:0;padding:13px 4px 13px 14px;background:transparent;text-align:left}.inbox-peek{align-self:center;flex:0 0 auto;width:36px;height:36px;margin-right:8px;border:1px solid transparent;border-radius:9px;background:transparent;color:#526073;font-size:1.1rem}.inbox-peek:hover{border-color:#cbd5e1;background:#eef2f7}.agent-avatar{display:inline-grid;place-items:center;vertical-align:middle;width:17px;height:17px;margin-right:4px;overflow:hidden;border-radius:50%;background:#dbeafe;color:#1e40af;font-size:.48rem}.agent-avatar img{width:100%;height:100%;object-fit:cover}.ticket-tags .assignee{display:inline-flex;align-items:center}
.conversation-preview{width:min(680px,calc(100vw - 24px));height:min(760px,calc(100dvh - 24px));max-height:calc(100dvh - 24px);border:1px solid var(--line);border-radius:18px;padding:0;background:var(--surface);color:var(--ink);box-shadow:0 24px 70px #10182855}.conversation-preview::backdrop{background:#1018289c}.preview-head{display:flex;align-items:center;gap:12px;padding:14px;border-bottom:1px solid var(--line)}.preview-head>div{display:grid;gap:3px;min-width:0;flex:1}.preview-head strong{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.preview-head small{color:var(--muted)}.preview-close{font-size:1.3rem}.preview-messages{display:flex;flex-direction:column;gap:9px;height:calc(100% - 160px);overflow-y:auto;padding:14px;background:var(--soft)}.preview-message{align-self:flex-start;max-width:88%;border:1px solid var(--line);border-radius:12px;padding:10px 12px;background:var(--surface);font-size:.8rem}.preview-message.preview-outbound{align-self:flex-end;background:#e9f8f0}.preview-message.preview-note{align-self:center;background:#fffaeb}.preview-message p{margin:5px 0;white-space:pre-wrap;overflow-wrap:anywhere}.preview-message small,.preview-message time{display:block;color:var(--muted);font-size:.68rem}.preview-message time{text-align:right}.preview-actions{display:flex;align-items:center;flex-wrap:wrap;gap:7px;padding:12px;border-top:1px solid var(--line)}.preview-actions label{display:flex;align-items:center;gap:6px;font-size:.72rem}.preview-actions select{min-width:120px;max-width:170px;border:1px solid var(--line);border-radius:8px;padding:8px;background:var(--surface);color:var(--ink)}
@media(max-width:720px){.inbox-open{padding:12px 2px 12px 10px}.inbox-peek{margin-right:5px}.conversation-preview{width:100vw;height:100dvh;max-height:100dvh;border:0;border-radius:0}.preview-messages{height:calc(100% - 180px)}.preview-actions>*{flex:1}.preview-actions label{flex-basis:100%}.preview-actions select{flex:1;max-width:none}}
.preview-media{display:grid;gap:6px;max-width:100%;overflow:hidden}.preview-media .message-image,.preview-media .message-video{display:block;max-width:100%;max-height:260px;object-fit:contain}.preview-media .pdf-card{min-width:0;max-width:100%}.preview-media .pdf-card iframe{max-width:100%}
.metrics-section{margin-top:18px}.metrics-section h3{margin:0 0 10px;font-size:.95rem}.insight-grid,.channel-grid,.pipeline-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:9px}.insight,.channel-card,.pipeline-card{display:grid;gap:5px;border:1px solid var(--line);border-radius:12px;padding:12px;background:#fff}.insight.warning{border-color:#fedf89;background:#fffaeb}.insight.success{border-color:#abefc6;background:#ecfdf3}.insight strong,.channel-card strong,.pipeline-card strong{font-size:.8rem}.insight span,.channel-card span,.pipeline-card span{color:var(--muted);font-size:.7rem}.channel-card b,.pipeline-card b{font-size:1.25rem}.pipeline-card{border-top:4px solid var(--stage-color,#64748b)}
@media(max-width:720px){
  .outbound-safety-banner{margin-bottom:7px;padding:7px 9px;font-size:.68rem}
  .mobile-menu-toggle{display:grid;place-items:center;margin-left:auto}.session{display:none}.session.mobile-open{position:fixed;top:54px;right:8px;z-index:80;display:grid;grid-template-columns:1fr 1fr;width:min(330px,calc(100vw - 16px));gap:8px;padding:12px;border:1px solid var(--line);border-radius:14px;background:#fff;box-shadow:0 20px 48px #17203335}.session.mobile-open>*{display:flex!important;max-width:none}.session.mobile-open .connection-summary,.session.mobile-open input{display:none!important}.session.mobile-open .user-chip{grid-column:1/-1;justify-content:center}.session.mobile-open .user-avatar-button{justify-self:center}.session.mobile-open .icon-button,.session.mobile-open .connection-button{min-height:42px;font-size:.76rem}.session.mobile-open .button-label{display:inline}
  .conversation-head{display:grid;grid-template-columns:auto auto minmax(0,1fr);flex-wrap:initial}.conversation-head .actions{grid-column:1/-1;width:100%;margin:0;display:grid;grid-template-columns:minmax(0,1fr) auto;gap:6px}.conversation-head .actions select{display:block!important;max-width:none;min-width:0;padding:7px;font-size:.68rem}.conversation-head .actions #conversation-state{grid-column:1/-1;width:auto;max-width:none}.conversation-head .actions #transfer{display:block}.conversation-labels{display:grid;overflow:hidden}.assigned-labels,.label-actions{display:flex;width:100%;overflow-x:auto}.label-actions select{display:block;max-width:140px;flex:0 0 auto}
  .messages{padding:12px 9px}.message{max-width:92%}.followup-alert{top:68px;right:9px;bottom:auto;width:calc(100vw - 18px);max-height:150px;overflow:auto}.insight-grid,.channel-grid,.pipeline-grid{grid-template-columns:1fr}
}

/* Estas reglas deben quedar al final para prevalecer sobre la navegación móvil general. */
.label-dialog form{display:grid;gap:16px}.label-dialog form>label{display:grid;gap:6px;font-size:.8rem;font-weight:800}.label-dialog form>label input{width:100%;border:1px solid #cbd5e1;border-radius:10px;padding:11px}.color-field{display:grid;gap:12px;margin:0;border:1px solid var(--line);border-radius:14px;padding:14px}.color-field legend{padding:0 6px;font-size:.78rem;font-weight:850}.color-palette{display:grid;grid-template-columns:repeat(6,38px);gap:10px}.color-swatch{width:38px;height:38px;border:3px solid #fff;border-radius:50%;background:var(--swatch);box-shadow:0 0 0 1px #cbd5e1}.color-swatch:hover,.color-swatch:focus-visible{transform:scale(1.08);box-shadow:0 0 0 3px #9dc4ff}.custom-color{display:flex;align-items:center;justify-content:space-between;gap:12px;color:#475467;font-size:.75rem;font-weight:800}.custom-color input{width:52px;height:38px;border:1px solid #cbd5e1;border-radius:9px;padding:3px;background:#fff}.label-preview{justify-self:start;border-radius:999px;padding:6px 11px;background:var(--preview-color);color:var(--preview-text);font-size:.74rem;font-weight:900;box-shadow:inset 0 0 0 1px #0000001f}
@media(max-width:720px){
  .chat-open .conversation .conversation-head{display:grid;grid-template-columns:auto auto minmax(0,1fr) auto;align-items:center;flex-wrap:initial}
  .chat-open .conversation-head .actions{position:fixed;right:0;bottom:0;left:0;z-index:96;display:none;width:auto;margin:0;grid-template-columns:minmax(0,1fr) auto;gap:10px;border-radius:20px 20px 0 0;padding:12px 14px calc(16px + env(safe-area-inset-bottom));background:#fff;box-shadow:0 -20px 55px #17203340}
  .chat-open .conversation-head .actions.open{display:grid}.chat-open .conversation-head .actions #transfer{display:block;grid-column:1/-1}
  .chat-open .conversation-labels{display:flex;overflow-x:auto}.chat-open .assigned-labels,.chat-open .label-actions{display:flex;width:auto;overflow:visible}
  .chat-open .desktop-only{display:none}.chat-open .mobile-only{display:inline}.chat-open #label-add{min-width:34px}
  .color-palette{grid-template-columns:repeat(6,minmax(30px,1fr));gap:8px}.color-swatch{width:34px;height:34px}.filters .export-contacts{grid-column:1/-1}
}

/* Apariencia opcional: se persiste por dispositivo y conserva contraste en móvil y escritorio. */
.login-card{position:relative}.login-theme-toggle{position:absolute;top:16px;right:16px;display:grid;place-items:center;width:40px;height:40px;border:1px solid var(--line);border-radius:50%;background:var(--surface);color:var(--ink);font-size:1.05rem}.theme-toggle{touch-action:manipulation}
html[data-theme="dark"]{
  --navy:#f0f4fb;--ink:#f3f6fb;--muted:#bcc7d6;--surface:#303849;--canvas:#252c3b;--line:#4b586c;--soft:#374154;--green:#38c98b;
  background:var(--canvas);color-scheme:dark
}
html[data-theme="dark"] body,html[data-theme="dark"] .workspace{background:var(--canvas);color:var(--ink)}
html[data-theme="dark"] .login-shell{background:radial-gradient(circle at 80% 10%,#4c303a 0,transparent 38%),linear-gradient(145deg,#252c3b,#384254)}
html[data-theme="dark"] .login-card{border-color:var(--line);background:#303849f2;box-shadow:0 28px 70px #0006}
html[data-theme="dark"] .topbar,html[data-theme="dark"] .inbox,html[data-theme="dark"] .inbox-toolbar,html[data-theme="dark"] .conversation-head,html[data-theme="dark"] .conversation-context,html[data-theme="dark"] .contact-summary,html[data-theme="dark"] .conversation-labels,html[data-theme="dark"] .composer{background:var(--surface);color:var(--ink)}
html[data-theme="dark"] .quiet,html[data-theme="dark"] .icon-button,html[data-theme="dark"] .mobile-menu-toggle,html[data-theme="dark"] .queue-tabs button,html[data-theme="dark"] .load-more,html[data-theme="dark"] .history-loader,html[data-theme="dark"] .user-row,html[data-theme="dark"] .quick-suggestions,html[data-theme="dark"] .quick-suggestions button{border-color:var(--line);background:#354053;color:var(--ink)}
html[data-theme="dark"] .quiet:hover,html[data-theme="dark"] .icon-button:hover,html[data-theme="dark"] .queue-tabs button:hover,html[data-theme="dark"] .load-more:hover,html[data-theme="dark"] .user-row:hover,html[data-theme="dark"] .quick-suggestions button:hover{background:#425067}
html[data-theme="dark"] .queue-tabs button.active{border-color:#54647b;background:#e4eaf3;color:#111827}html[data-theme="dark"] .queue-tabs button.active span{background:#11182718;color:#111827}
html[data-theme="dark"] .section-title>span,html[data-theme="dark"] .unread-toggle b,html[data-theme="dark"] .user-chip,html[data-theme="dark"] .ticket-tags>span,html[data-theme="dark"] .badge{background:#465268;color:#e0e7f0}
html[data-theme="dark"] .inbox-search,html[data-theme="dark"] .back-button,html[data-theme="dark"] .composer-more,html[data-theme="dark"] .composer-tool,html[data-theme="dark"] .mobile-sheet-head button{background:#3b475b;color:#edf2fa}
html[data-theme="dark"] .inbox-search:focus-within{border-color:#93bde9;background:#354053}
html[data-theme="dark"] input,html[data-theme="dark"] select,html[data-theme="dark"] textarea,html[data-theme="dark"] .filters input,html[data-theme="dark"] .filters select,html[data-theme="dark"] .actions select,html[data-theme="dark"] .label-actions select,html[data-theme="dark"] .contact-form input,html[data-theme="dark"] .contact-form select,html[data-theme="dark"] .user-form input,html[data-theme="dark"] .user-form select{border-color:#56647a;background:#293345;color:var(--ink)}
html[data-theme="dark"] input::placeholder,html[data-theme="dark"] textarea::placeholder{color:#b5c1d1;opacity:1}
html[data-theme="dark"] .filters,html[data-theme="dark"] .user-form{background:var(--soft)}
html[data-theme="dark"] .filters label,html[data-theme="dark"] .unread-toggle,html[data-theme="dark"] .preview,html[data-theme="dark"] .meta-row,html[data-theme="dark"] .contact-summary dt,html[data-theme="dark"] .context-caption{color:var(--muted)}
html[data-theme="dark"] .inbox-item{border-color:#424d60;background:#303849;color:var(--ink)}html[data-theme="dark"] .inbox-item:hover{background:#3b465b}html[data-theme="dark"] .inbox-item.active{background:#46546b}
html[data-theme="dark"] .contact-avatar{background:linear-gradient(145deg,#58667e,#3e4b61);color:#f2f5fa}html[data-theme="dark"] .contact-avatar.large{background:linear-gradient(145deg,#69505b,#54404b);color:#fff0f2}
html[data-theme="dark"] .conversation{background:var(--canvas)}html[data-theme="dark"] .messages{background-color:#293243;background-image:radial-gradient(#58647a .65px,transparent .65px)}
html[data-theme="dark"] .message{border-color:#59667b;background:#414d62;color:#f3f6fb;box-shadow:0 2px 8px #0002}html[data-theme="dark"] .message.OUTBOUND{border-color:#478168;background:#2e604b;color:#f2fff8}html[data-theme="dark"] .message.note{border-color:#9a8140;background:#594c2d;color:#fff4cb}
html[data-theme="dark"] .message strong,html[data-theme="dark"] .contact-summary dd,html[data-theme="dark"] .empty-state h2{color:#d8e0eb}html[data-theme="dark"] .message small{color:#9eabba}
html[data-theme="dark"] .composer textarea{background:#293345;color:#f4f7fb}html[data-theme="dark"] .composer-tools{border-color:var(--line);background:#354053;box-shadow:0 16px 40px #0005}
html[data-theme="dark"] .emoji-toggle{color:#c2ccda}html[data-theme="dark"] .emoji-toggle:hover,html[data-theme="dark"] .emoji-toggle[aria-expanded="true"]{background:#46536a;color:#f4f7fb}html[data-theme="dark"] .emoji-picker{border-color:var(--line);background:#354053;box-shadow:0 16px 42px #0006}html[data-theme="dark"] .emoji-picker-head{color:#e0e7f0}html[data-theme="dark"] .emoji-picker-head button{color:#f4f7fb}html[data-theme="dark"] .emoji-grid button:hover,html[data-theme="dark"] .emoji-grid button:focus-visible{background:#46536a}
html[data-theme="dark"] .composer-tool.note-tool{border-color:#866d2b;background:#3b3218;color:#ffe39a}html[data-theme="dark"] .composer-tool.note-tool.active{border-color:#d29a16;background:#9a6810;color:#fff7db}html[data-theme="dark"] .composer.note-mode textarea{border-color:#d29a16;background:#282113}
html[data-theme="dark"] .outbound-safety-banner{border-color:#a4823f;background:#594a30;color:#ffecbd}html[data-theme="dark"] .composer.outbound-blocked textarea:disabled{border-color:#59667b;background:#333e52;color:#bac6d5}html[data-theme="dark"] .send-button.protected{background:#66748a;color:#f4f7fb}
html[data-theme="dark"] .connection-dialog,html[data-theme="dark"] .users-dialog{border-color:var(--line);background:var(--surface);color:var(--ink)}html[data-theme="dark"] .connection-dialog::backdrop,html[data-theme="dark"] .users-dialog::backdrop{background:#05070acc}
html[data-theme="dark"] .connection-note,html[data-theme="dark"] .role-permissions article,html[data-theme="dark"] .metric-cards article,html[data-theme="dark"] .insight,html[data-theme="dark"] .channel-card,html[data-theme="dark"] .pipeline-card{border-color:var(--line);background:#354053;color:var(--ink)}
html[data-theme="dark"] .file-card,html[data-theme="dark"] .location-card,html[data-theme="dark"] .contact-card{border-color:var(--line);background:#354053;color:var(--ink)}
html[data-theme="dark"] .metrics-table thead th{background:#435068;color:#e0e7f0}html[data-theme="dark"] .metrics-table th,html[data-theme="dark"] .metrics-table td{border-color:var(--line)}
html[data-theme="dark"] .insight.warning,html[data-theme="dark"] .metric-cards .metric-warning,html[data-theme="dark"] .followup-alert{border-color:#b97817;background:#3a2b12;color:#ffe3ad}html[data-theme="dark"] .followup-alert span{color:#ffd28a}html[data-theme="dark"] .insight.success{border-color:#277a57;background:#123829}
html[data-theme="dark"] .badge.live,html[data-theme="dark"] .ticket-tags .channel-tag{background:#123b2c;color:#69dfa7}html[data-theme="dark"] .badge.simulated{background:#421b21;color:#ffadb4}
html[data-theme="dark"] .label-pill{background:var(--label-color)!important;color:var(--label-text)!important;filter:none}html[data-theme="dark"] .label-preview{background:var(--preview-color);color:var(--preview-text);filter:none}
html[data-theme="dark"] .label-menu{border-color:var(--line);background:#354053;box-shadow:0 18px 48px #0006}html[data-theme="dark"] .label-menu-head,html[data-theme="dark"] .label-create-action{border-color:var(--line)}html[data-theme="dark"] .label-menu-options>button,html[data-theme="dark"] .label-create-action{color:#f0f4fb}html[data-theme="dark"] .label-menu-options>button:hover,html[data-theme="dark"] .label-create-action:hover{background:#46536a}html[data-theme="dark"] .label-create-action{color:#a9cfff}html[data-theme="dark"] .label-create-action>span{background:#3f5878}
html[data-theme="dark"] .empty-icon{background:#354053;box-shadow:0 10px 28px #0004}html[data-theme="dark"] .color-swatch{border-color:#303849;box-shadow:0 0 0 1px #68778d}
html[data-theme="dark"] .session.mobile-open,html[data-theme="dark"] .conversation-head .actions.open{background:var(--surface)}
html[data-theme="dark"] .inbox-peek{color:#c7d3e2}html[data-theme="dark"] .inbox-peek:hover{border-color:var(--line);background:#425067}
html[data-theme="dark"] .conversation-preview{border-color:var(--line)}html[data-theme="dark"] .preview-message{border-color:var(--line);background:#414d62;color:var(--ink)}html[data-theme="dark"] .preview-message.preview-outbound{border-color:#478168;background:#2e604b;color:#f2fff8}html[data-theme="dark"] .preview-message.preview-note{border-color:#9a8140;background:#594c2d;color:#fff4cb}
@media(max-width:720px){
  html[data-theme="dark"] .users-dialog .dialog-head{background:var(--surface)}
  html[data-theme="dark"] .metrics-table tr{border-color:var(--line);background:#354053}
  html[data-theme="dark"] .chat-actions-toggle{border-color:#42668d;background:#183554;color:#cde5ff}
}